About the information we collect and your privacy. Travelworld (Ramsey)respects the privacy of every individual with whom we have contact. This privacy policy outlines the data we collect and how it is handled.

Travelworld (Ramsey) Ltd, which also trades as the Travelworld Cruise Centre, are committed to protecting and respecting your privacy. For the purposes of the General Data Protection Regulation 2018 (GDPR) we are the data controller.

This policy sets out the basison which any personal data we collect from you, or that you provide to us, will be processed by us. Pleaseread the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our office or our website you are accepting and consenting to the practices described in this policy.

We use information held abut you in the following ways;

Information we collect from you

We will collect and process the following data about you;

Information you give us.

We will use this information:

• To carry out our obligations from any contracts entered into between you and us and to provide you with the information, products and services that you request from us: To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; To notify you about changes to our service; To ensure that content from our site is presented in the most effective manner for you and your computer.

• To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

• To notify you about changes to our service;

• To ensure that content from our site is presented in the most effective manner for you and your computer.

If you contact us for information or indeed for a price on a particular cruise, you might do so by telephone, email, face to face or by filling in a form on our website. At that point, we will begin o collect information about you. The simple contact details we will request are the means to respond to your enquiry; a telephone number, email address and of course, your name and post address, and possibly the names of those who may be travelling with you. The information you give us may also include financial and credit card information, personal description and photograph

The information will be used to manage your account and your booking or booking request.

Once we proceed beyond the enquiry stage to make a booking for you, additional information will be needed, such as the full passport names of all the people travelling on the booking and their dates of birth. We may also need their addresses and contact numbers. There may be a need to collect additional information such as details of next of kin or emergency contacts and personal details you need to pas to us in order to ensure your booking is looked after properly; these can include dietary requirements and medical needs which act as an indicator of other personal details (such as your ethnicity or the state of your health). The information will be used solely for the smooth running of you holiday. If we do not need the information, you have no need to supply it to us

We must pass on personal information to the companies fulfilling your booking, which include the Tour operators, cruise lines, airlines and other travel providers. This will in may cases involve your information being passed to entities in other countries throughout the world. They in turn may be obliged to pass your information on for purposes of immigration manifests and so forth. We will require these companies to also ensure that your data is adequately protect and your privacy upheld.

We will use your contact details regularly to keep you updated on the progress of your booking, make you aware of ways to enhance your forth coming holiday, assist you with pre reservations and supply all appropriate information.

• If you have provided us with your consent to contact you with marketing about our products and services we think may interest you, we will ask you if and how you wish to be contacted. We may also market through Facebook, where we provide information to your via Facebook, we will ensure that your data is adequately protected by Facebook and your privacy upheld in accordance with GDPR.

• Please note that calls to the Reservations team may be monitored and are recorded for training purposes.

Information we collect about you

Please note that Travelworld (Ramsey) ltd does not collect personal data from anyone under the age of 18.You must be over 18 to register your personal details, including your email address

We will use this information;

• To administer our site and for internal operations, including troubleshooting,data analysis, testing, research, statistical and survey purposes;

• To improve our site to ensure that content is presented in the most effective manner for you and your computer.

• As part of our efforts to keep our site safe and secure;

• To measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you;

• To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

With regard to each of your visits to our site (www.travelworld.im)Travelworld's server automatically collects and aggregates information about your visit, including but not limited to,your IP address, service provider, browser type and operating system.This information does not personally identify you and we analyse this aggregated information only in order to optimise your experience and enhance the time spent with us online.

Third party websites accessed from our website may be governed by privacy policies and practices that differ from this policy. You are encouraged to familiarize yourself with the privacy policies of each site you visit prior to disclosing any personal information.

Disclosure of your information

You agree that we have the right to share your personal information with;

• Any member of our group, which means our subsidiaries, our ultimate booking company and its subsidiaries

• Selected third parties including business partners, suppliers and sub-contractors forthe performance of any contract we enter into with them or you;

• We must passon personal information to the companies fulfilling your booking, which include tour operators, cruise lines, airlines and other providers. This will in many cases involve your information being passedto entities in other countries throughout the world. They may in turn by obliged to pass your information on for purposes of immigration manifests and so forth. We will require these companies to also ensure that your data is adequately protected and your privacy upheld.

We will disclose your personal information to third parties;

• In the event that we sell or buy any businessor assets, in which case we will disclose your personal data to the prospective seller or buyer of such businessor assets

• If Travelworld (Ramsey)Ltd, or substantially all of its assets are acquired by a third party, in which case personal data held by it about customers will be one of the transferred assets.

• If we are under a duty to disclose or share your personal data in order to complywith any legal obligation and other agreements; or to protect the rights, property, or safety of Travelworld (Ramsey)ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Security and safety of data and its storage

We make every effort to put in place suitable precautions to safeguard its security and privacy and to prevent it from being altered, corrupted, destroyed or accessed by nauthorised parties.The same tight controls and best practices are true of any data processed beyond the website and on our Company's internal networks.

Please be aware that our website may include links to other external websites or other internet sources, including social media platforms and third party websites.Since we cannot control these websites and external sources, Travelworld (Ramsey)Ltd cannot be held responsible for the provision or display of these websites and external sources and may not be held liable for the content, advertising, products, services or any other material available on or from these websites or external sources nor their collection and processing of any personal data. However, every effort has been made to vet these external websites and sources at the time of providing any outgoing link from our own website.

With regards to the security and safety and storage of data and its storage, Travelworld(Ramsey)Ltd assures;

• To take appropriate security measures against unlawful or authorised processing of personal data and against the accidental loss or damage to personal data.

• It will be processed lawfully with your consent for the specific purpose it is required and will not be kept for any longer than is legally necessary. We will only proces any special category of personal information relating to you for legal, personal, administrative and management purposes and to enable us to meet our legal obligations.

• It will put in place procedures and technologies to maintain the security of all personal data from the point of collection to the point of destruction or erasure. Personal data will only be transferred to a data processor if the agree to comply with those procedures and policies, or if they put in place adequate measures themselves.

• It will maintain data security by protecting the confidentiality, integrity and availability of the personal data.

Limitation on storage

We will not keep personal data active longer than is necessaryfor the purpose or purposes for which it was collected. We will take all reasonable actions to destroy or erase all data from our website and other systems which is no longer required

Freedom of information/your rights under the GDPR

Under the EU's GDPR you have the right to access information/data held about you and the right to correct, amend delete and object to further processing.

Your right of access can be exercised in accordance with the GDPR. Any access request will be free of charge, although multiple copies will be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you. We will endeavour to provide you with the personal data in the same machine-readable format and will make it capable of porting to a third party data controller only if it is technically feasible to do so.

You should also notify us if any of your personal details change or if you are aware of any inaccuracies so that these can be corrected.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our DPO at pat.shimmin@manx.net